Privacy Policy

Privacy Policy

Introduction

Welcome to https://complete-house-clearance-solution.vibereports.co.uk (hereafter referred to as “CHCS” or “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we handle information when you use our website, applications, services, and products. By accessing or using our platform, you agree to the terms outlined in this policy.

Scope

This policy covers all aspects of CHCS’ digital presence, including but not limited to:

  1. Our official website at https://complete-house-clearance-solution.vibereports.co.uk.
  2. Mobile applications and software developed by CHCS.
  3. Online services offered through our platform.
  4. Any other interactive features or platforms owned or operated by CHCS.

Please note that this policy does not extend to third-party services or websites linked from our platform, as they have their own privacy practices governed by separate policies. We encourage users to review these policies carefully.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  1. Account Creation and Use: When you create an account on our platforms, we collect and process your account information (username, email, password hash) for user identification and access.
  2. Payments and Transactions: For any financial transactions, we gather payment details, purchase history, and billing information to facilitate secure payments.
  3. Communication: We may contact users via email, phone, or SMS for transactional updates, newsletters, marketing promotions, or customer support.
  4. Website Interaction: We track user behavior on our sites using analytics tools to improve website performance and user experience.

Personal Data Collection

CHCS collects various categories of personal data (PPD) as described below:

  1. Account Information: This includes your name, contact details, and account credentials used for login purposes.
  2. Payment Information: Credit/debit card numbers, expiration dates, and billing addresses are collected to process payments securely.
  3. Financial Data: We may store financial records related to transactions, including bank account details (if provided).
  4. Purchase Information: Details of products or services purchased from our platform, along with quantities and prices.
  5. Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile phone numbers for user tracking and authentication.
  6. Location Data: If you opt-in, we can access your location data to provide location-based services.
  7. Feedback and Reviews: Any comments, reviews, or ratings you submit to us are considered personal data.
  8. Social Media Information: If you choose to connect our platform with your social media accounts, we may collect data from these platforms (subject to their privacy settings).
  9. Product Interest: We track user interest in specific products, including browsing history and click patterns.

We obtain this data through direct user input, automated tracking technologies, and third-party service providers who assist us in delivering our services.

Cookies and Tracking Technologies

CHCS uses cookies and similar tracking technologies for several purposes:

  1. Strictly Necessary: These ensure basic functions of our website, such as enabling secure log-in sessions.
  2. Preference: Cookies store user preferences to enhance the overall experience.
  3. Analytics: We use analytics cookies to gather insights about user behavior, which helps us improve our services.

Users have control over non-essential cookies through our built-in Cookie Manager, allowing them to customize their tracking preferences.

Data Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. Our retention periods are based on factors like tax/legal obligations, contract fulfillment, and data security requirements. Once the data is no longer needed for these purposes, we securely delete or anonymize it to prevent re-identification.

Security Measures

CHCS implements robust security practices to safeguard personal data:

  1. Encryption: We use encryption protocols to secure data in transit and at rest.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards to process data on our behalf.
  3. Access Controls: Only authorized personnel have access to sensitive data, and they are bound by confidentiality agreements.
  4. Regular Audits: Regular security audits and penetration testing ensure the effectiveness of our security measures.

Children’s Privacy

We do not knowingly collect personal data from individuals under 18 years of age. If we learn that we have collected such information, we will take steps to delete it promptly. Parents or legal guardians who believe their child’s personal information has been collected can contact us using the provided channels for verification and deletion requests.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data in specific circumstances.
  4. Restriction: Limit the processing of your data under certain conditions.
  5. Data Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: Object to the processing of your data for legitimate interests or direct marketing purposes.
  7. Non-Discrimination: Be free from discriminatory decisions based solely on automated processing of personal data.
  8. Appeals/Complaints: File appeals or complaints with relevant supervisory authorities and seek redress if you believe your privacy rights have been violated.

To exercise these rights, please contact our Data Privacy Team using the details provided below. We will respond to your requests in accordance with applicable law.

Changes to Policy

CHCS reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage users to review this page periodically for the latest information.

Contact Information

For all privacy-related inquiries, feedback, data access requests, or complaints, please contact us:

We appreciate your trust in CHCS, and we are committed to maintaining the highest standards of data privacy and security.